Quick Notes
www.Globright.com

Before Calling or Emailing
Read all of the info on this page
Email Questions are preferred
Contact us via Email service@globright.com
Most questions will be answered the same business day
or you can use the form below.
Contact via email is the preferred method of contact.

We ship via UPS ground or USPS service only within the continental U.S.
Orders take approximately 3-7 days working days from when you place your order to arrive

We are an e-commerce based business and have no live operators
Before calling:
Please read the information on this page FIRST
(Also leave name and number and best time to call back otherwise send your questions via email ) All items we carry are listed on our all products page. If you are looking for something and it isn't there we do not carry it.

Fax/Phone (518) 684-0722
EMAIL IS PREFERRED
Our Mailing address is
GLOBRIGHT Inc.
3108 State Rt. 59, Ste 124-188
Naperville, IL 60564

You MUST contact us via email for authorization before returning any products.
Also we no longer accept orders via personal checks.
 
You MUST contact us via email for return authorization before returning any products.
Also we no longer accept orders via personal checks.

When you order from us all merchant transactions are handled using paypal. We do not have access to your credit card information.
You do NOT need a PayPal account.

Contact Form:
Important Billing & Shipping address Notice!!
When ordering please be sure to use your correct billing information associated with your credit card to avoid delays in shipping your order. If your billing address does not match we may contact you by email or phone to confirm your order. Some orders may require a signature for proof of delivery. If you have a Paypal account be sure the address is current. Be sure and include suite or apartment number if applicable.
About Us and globright.com
 www.globright.com is privately owned and operated by Globright inc.We are located in The Midwest just outside of the great city of Chicago. Globright is a family business started by the owners of Fastclean Carpet cleaning, offering quality products and services for over 20 years. We value our reputation and value our customers. All products are guaranteed as stated within our policies.
We also operate www.blacklightpens.com.
General Information & Ordering -SHIPPING INFO
Most orders ship via UPS or U.S. Priority Mail  No APO addresses please!
 
WE DO NOT have a store or warehouse where you can 'pick up' items. All orders MUST be placed online and shipped accordingly!
Since we offer many specialty items some orders may take longer to receive from the day you order. It is your responsibility to provide us with the correct address for delivery. If you are a company please indicate the company first then attn to: with your name. Shipping charges are non refundable unless we created the error. Some items may be drop shipped directly from our manufacturer via UPS or another method. Should an item be on back order you may be notified in excess of 7 days. Because of  the fact that many items we sell are fragile we specially pack each order to the best of our ability avoid any damage. In the rare event  that  you receive  a damaged  product  we ask that you to contact us immediately.  Some specialty orders may not include tracking information.We do not offer any expedited shipping options at this time We offer ground or priority mail servce only. If ordering near the holidays please allow extra shipping time. If you need an item by a certain date please include that in your notes and contact us to make sure your needed items are in stock.
 
Shipping Liability
Globrght Inc. does not insure your package against damage or loss.
If your package is damaged, lost, stolen, etc., please contact the appropriate shipping company.
Under no circumstances will we be liable for any damages or losses incurred during shipping.
Our liability ends the moment the package is picked up by the carrier (either UPS or USPS).
We may require a signature for some deliveries. We are not responsible for items that are left on the doorstep or lost in the mailroom of your company. If your order takes longer than 2 weeks from the time you order please check your tracking info and inform us of the issue.
 
U.S. Mail return
If your package is returned due to giving an improper address a second shipping charge will be required before we reship if it is determined it was not our error.
PayPal users and credit card holders MUST provide a correct billing address when ordering. Unconfirmed addresses are due to entering a billing address that is not confimed.
PayPal protects the seller and buyer against fraud and entering an accurate billing address is a must to protect from fraud so be sure to provide correct address information.
Customer tracking and shipping choice suggestions and responsibilities
For nearly all orders we provide tracking information that is available from our website for each order. It is important for each customer to obtain their tracking information, Globright does not refund shipping or accept returns because of a missed deadline.  Customers should allow themselves ample time to receive items, check to make sure they are in proper working order, etc.
 
Cancellation Of Order
 
Once an order has shipped we cannot cancel an order. Orders are generally processed within 24 hours of being placed.
 
We highly recommend  against  quantity purchases if you do not know  the product's capabilities  and  highly recommend the purchase of (1) Qty for your inspection before placing larger orders. All BULK orders carry a 25 % restocking fee.
 
Return Policy
 
On ALL products we have a strict 15 day from you receiving your order, return policy. Merchandise that is NOT returnable are custom made lights, Inks, Invisible Ink Pens, & Paint, Glogerm, Germjuice, or Germ Powder, Anti-theft Gel, Stop Thief, and used SL1 Markers  or damaged items due to improper use, used items or items without  original packaging (if applicable). If you find  that there is  a defect in a product please email us for return authorization approval. Loose items must be returned in original condition. Return authorization must be given before sending any items back.any items back. All bulk or quantity returns are subject to a 25% restocking fee. Return permission is determined on a case by case basis at our discretion. If an item does not seem to be performing properly we will offer you email support to help troubleshoot any problems. Returned items must be returned no later then 30 days after authorization is arranged to receive a credit. If you are dissatisfied with your products, you MUST contact us via email to arrange a solution. We do not refund shipping charges unless we have caused the error in shipment. If you do notice an error in shipment, do not hesitate to call us and we will rectify the matter immediately. Please open your package when received to insure you received all items and that they are in working order.
Please enclose the original receipt or shipping confirmation slip.   Please  notify  us  in advance by any of the provided means of contact  that the return is on its way in order to ensure prompt processing. You should insure your return for your protection.
Shipping charges are non-refundable. Shipping costs on ALL returns are the responsibility of the customer. Items  should  be  insured  for  the  purchase value. No product will be shipped in a damaged state. If any damage has occurred during the shipping process, please contact us immediately so that we can make arrangements for the return of the item at no expense to you, as well as issuing a credit, refund, or replacement.
 
Order Inquiries
To check on an order, you must email us with the name and address the package was going to, your email address and phone number, the date the order was placed (very important), and last of all, how the order was paid for (money order, check, PayPal, etc).
 
Wrong or Missing Items
 
If you discover a missing item or an item is not what you ordered, you must report it to us within 15 days of delivery.
All boxes are recorded using security cameras while in our shipping dept.
Using this method insures that we know exactly how boxes have been packed for quality as well as security.
You have 15 days from the date your package is delivered to file a missing/wrong item claim. After this time, claims for missing or wrong items will not be honored. No exceptions.
 
Placing an order
Ordering Online
 Sorry, we DO NOT accept any order outside of the United States or That includes APO and AFO orders. We no longer accept phone orders.
 
1. Please use our shopping cart for on-line purchases & checks, and Money Orders.
2. You can use all major credit cards to make a purchase. We use Paypal, you do not need a paypal account to order.
3.  Be sure to include a current phone number in case you cannot be reached via email.
    If there is any issue with your order it will not ship until we are able to contact you so provide more than one way to contact you.
Kits and substitutions
We offer a variety of kit based products at special pricing. These kits may include 6 inch black lights. We reserve the right to substitute these black lights depending on availability. The included black light may vary slightly from those pictured in the kit but will be of equal quality. Colors may also slightly vary from the pictures on the website.
 
Web Site, Mail and Phone Customer Affirmation
 
By visiting the website and ordering you affirm that you are at least 18 years of age (21 in some  jurisdictions) and that you are acting in good faith that you are not requesting any information or ordering products that is unlawful  in  your country, county, city  or state. You also agree to the terms of our policies at the time of your order.
 
Wholesale Information
 
Globright inc is an authorized dealer and wholesaler for all of the products you see on the this website. We offer discounts to bulk purchases for certain items as available on the site.
We do not manufacture or package any of the items on our website.
 
Catalogues
 
No actual Catalogues are available, all information can be printed from our site. Certain information is accessible in word format and clearly marked on site pages for downloading.
 
Company Disclaimer
Limits of Product Liability
 
Globright Inc. makes no warranty of any kind whatsoever, expressed or implied, and any implied warranty of merchantability or fitness for a particular purpose is hereby disclaimed by Globright inc. for the products we carry. Globright inc. shall not be liable for any consequential or incidental damages, monetary loss or expenses arising from the use or inability to use the products we sell for any purpose whatsoever. Only such warranties as are made by the manufacturer of the goods are available to the buyer. By purchasing these products from Globright or Fastclean, the consumer recognizes that these products are manufactured for specific safety and entertainment purposes and reasonable care, caution and supervision should be exercised in their use. Unacceptable uses include, but are not limited to throwing (including use as a projectile, weapon or as part of entertainment that may cause injury to someone), modification of the product, human ingestion or consumption or dismantling (including cutting, tearing, ripping or chewing which exposes the internal contents thereof) and is a violation of the intended safe use of all luminous products. If such violation occurs, the consumer agrees to exempt and release Globright inc. and the manufacturer, its directors, officers, agents, servants and employees, from any and all liability, claims, demands or actions or causes of action whatsoever arising out of any damage, loss, injury or death as a result of their use. This release encompasses all losses, damages, injuries and deaths resulting from any cause, whether the fault of the user, a defect in the product or misuse regardless of intention. This product liability limitation cannot be amended, altered or made void by any representative either verbally or in writing of Globright, or the manufacturer and the consumer agrees to the terms of these limitations when purchasing or receiving merchandise from Globright.  If you do not agree to these terms, then you should not purchase or request products from Globright. Although safe none of our products should be used in and around food nor should anything be ingested. Customer assumes all liability for misusing products in a way they are not intended. By viewing our website or ordering products from us indicates that you agree to the policies set forth on our website. If buyer disagrees with our policies they should refrain from using our products.

Privacy
www.globright.com AKA Globright Inc  DOES NOT  sell, rent or trade your  information  with any outside  source. We share identifiable information only  with those parties entrusted with  the processing of  your account  and  the fulfillment of your order. In the rare instance of a lost parcel we will share only information required of us by the  shipping service to assist with the tracking of your shipment. We've established procedures to protect  your privacy, which we vigorously uphold. Of course, this policy does not apply to information we are required to disclose by law. We value your privacy.
 
Credit
We do not accept credit of any kind or Personal checks. We no longer accept Purchase orders unless payment is made first or prior to sending goods. You may email or fax purchase orders however items must be paid for before shipping.

Copyright info
All photos on website have been used with permission or may be property of globright.com. Some animated gifs credit to www.dewa.com.
 
Common product problems
Most of our items are tested to be in working order either by checking batches or individual lighting problems before they are shipped. Items are in working order before they leave our facility.
Common problems with lights may be due to settling during shipping and can be a loose bulb, or improperly inserted batteries.
Problems with Ink are almost always due to use of a light that is not a true black light and was not purchased from us. In a few cases black lights are used in outdoor venues and daylight will affect results. You can use a closed box to create a dark space outdoors.
Problems with ink on paper products may be due to a high fluorescent product in the paper and require the use of paper with little or no UV materials in them.
Issues with Glow in the dark paint are generally due to not enough coats of paint or priming with a black back round and require more coats.
Problems with battery operated items are almost always due to improper insertion of batteries and on rare occasion a bulb comes loose during shipping.
 
Applications
Often times customers will ask us if our products will work with specific applications. Most of these are listed on the site however we still get some very unusual questions. As we cannot possibly test products in every possible scenario it will be up to the user to discover if a product will work under certain conditions or on certain materials. Any application should be within the intended use of the product in question. For example, Our germ juice and Glogerm products are intended for hand washing and surface contamination training. No other application is recommended, nor should it. Germ juice & Glo germ is also intended for use with water only and not hand sanitizers.
 
Have a Question that isn't answered on the site?
Submit your Question below
Include your name.
 
Your email address:
Most Questions will be answered the same business day.
Make sure spelling is correct and check your spam or bulk mail folder if you do not hear from us within the day. We will not share or send spam using your email information.
We ask for your phone in case we cannot get an email to you.
All products available are listed on the site.
Your phone:
Before you contact us:
Orders generally take 24-48 hours to ship & 3-7 business days to receive.
We offer U.S. Ground shipping ONLY! Online orders are processed via our merchant provider, Paypal. If you have a paypal acct. be sure it is up to date & include Suite or Apt. # if applicable.
You do not need a Paypal account to order online.
Current shipping rates
$0.01 -11.00    4.95
11.01-30.00    6.95
30.01 -150.00    7.95
150.01-250.00    9.95
250.01-and up    12.95
Il residents add 7.25% Sales tax to orders
Illinois authorized business
We do not carry any special glasses for
seeing invisible ink.
Nor do we know where to get such a product!
We get this question a lot and we do not carry a product like this. Invisible ink fluoresces under a black light and that is the way to see it.